Comments on: Barbequing the Wishlist store http://www.tomatom.com/2005/11/barbequing-the-wishlist-store/ The insiders' guide to food and drink in Melbourne. Since 2005. Tue, 07 Feb 2012 07:40:44 +0000 hourly 1 By: Ed Charles http://www.tomatom.com/2005/11/barbequing-the-wishlist-store/comment-page-1/#comment-261 Ed Charles Tue, 29 Nov 2005 15:14:37 +0000 http://tomatom.com/?p=177#comment-261 We've used it a couple of times in the pat and it was fine. I think everything falls apart once customer service are contacted as they have rigid policies especially when redeeming vouchers. I think it's the fact we were treated like idiots and they don't believe we entered the voucher number. Jackie's fairly senior where she works and when she told the person responsible for procuring the vouchers she was appalled, especially as the company had put quite a bit of business their way over the years. We’ve used it a couple of times in the pat and it was fine. I think everything falls apart once customer service are contacted as they have rigid policies especially when redeeming vouchers. I think it’s the fact we were treated like idiots and they don’t believe we entered the voucher number. Jackie’s fairly senior where she works and when she told the person responsible for procuring the vouchers she was appalled, especially as the company had put quite a bit of business their way over the years.

]]> By: Ed Charles http://www.tomatom.com/2005/11/barbequing-the-wishlist-store/comment-page-1/#comment-259 Ed Charles Tue, 29 Nov 2005 05:48:47 +0000 http://tomatom.com/?p=177#comment-259 Thanks Saffron. I think the thing is that their business models mean they want to minimise any contact with consumers. They have these carte blanche policies that give the worst customer service. I've recently had some problems with Handango which sells software for my Palm Treo. I was a bit pissed off my they refunded me and really cared about good service. You know the point of the story I'm writing is grass roots journalism which is what we are all about. Power to the people! Thanks Saffron. I think the thing is that their business models mean they want to minimise any contact with consumers. They have these carte blanche policies that give the worst customer service. I’ve recently had some problems with Handango which sells software for my Palm Treo. I was a bit pissed off my they refunded me and really cared about good service. You know the point of the story I’m writing is grass roots journalism which is what we are all about. Power to the people!

]]> By: saffron http://www.tomatom.com/2005/11/barbequing-the-wishlist-store/comment-page-1/#comment-258 saffron Tue, 29 Nov 2005 04:39:12 +0000 http://tomatom.com/?p=177#comment-258 What a bummer. I am an avid online consumer as well; for both products and using online banking etc. I had a terrible problem with lastminute.com.au about a year ago, when i booked a trip to the goldcoast. it was my fault that i didnt do as much research as i would have in another circumstance; but the company had still used false and misleading information to sell a holiday package. it took up to 15 emails and 5 phone calls to have the problem recitified (false information on the quality and location of the hotel). In the end my package was upgraded at no additional cost to me; but the stress leading up to it was just horrid. the thing with these online marketplaces like wishlist, lastminute and wotif is that they are the middle man and often they are in locked in contracts with their suppliers. usually these conditions dont really help the consumer when things go wrong; because no one wants to own up to it. i would suggest writing to the aca with a step by step explanation of what happened; and cc wishlist. they need to be accountable for something. the fact that they cant support a popular browser is not your problem. good luck! What a bummer. I am an avid online consumer as well; for both products and using online banking etc.

I had a terrible problem with lastminute.com.au about a year ago, when i booked a trip to the goldcoast. it was my fault that i didnt do as much research as i would have in another circumstance; but the company had still used false and misleading information to sell a holiday package. it took up to 15 emails and 5 phone calls to have the problem recitified (false information on the quality and location of the hotel). In the end my package was upgraded at no additional cost to me; but the stress leading up to it was just horrid.

the thing with these online marketplaces like wishlist, lastminute and wotif is that they are the middle man and often they are in locked in contracts with their suppliers. usually these conditions dont really help the consumer when things go wrong; because no one wants to own up to it. i would suggest writing to the aca with a step by step explanation of what happened; and cc wishlist. they need to be accountable for something. the fact that they cant support a popular browser is not your problem.

good luck!

]]> By: Monty http://www.tomatom.com/2005/11/barbequing-the-wishlist-store/comment-page-1/#comment-257 Monty Tue, 29 Nov 2005 01:30:04 +0000 http://tomatom.com/?p=177#comment-257 Thanks for the tip! Thanks for the tip!

]]> By: Crazy Gaijin http://www.tomatom.com/2005/11/barbequing-the-wishlist-store/comment-page-1/#comment-260 Crazy Gaijin Mon, 28 Nov 2005 13:10:56 +0000 http://tomatom.com/?p=177#comment-260 Sorry to dissapoint you ed! I used wishlist (admitedly not too recently) and thought that they were great! I sent a present to St. Arnaud, and it arrived the next day, which is better that Australia post many times! I was very happy that the present arrived on time, and was exactly as I had seen online. I hope that your experience doesn't indicate the standard dropping, although you never know..... Sorry to dissapoint you ed! I used wishlist (admitedly not too recently) and thought that they were great! I sent a present to St. Arnaud, and it arrived the next day, which is better that Australia post many times! I was very happy that the present arrived on time, and was exactly as I had seen online.

I hope that your experience doesn’t indicate the standard dropping, although you never know…..

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